We design and implement customer experience, digital marketing and management consulting.

We have decades of experience in marketing, corporate strategy, customer experience, digital transformation, market research and analytics. This is why Customer 1st is uniquely positioned to help corporate leaders to make choices for growth through customer data and digital strategies that unlock competitive advantage.

WHAT WE DO

Customer Experience & Insights

Customer Experience & Insights

Digital Marketing & Market Research

Digital Marketing & Market Research

Corporate Internationalization

Corporate Internationalization

Management Consulting

Management Consulting

FEATURED INDUSTRIES

During the past twenty years, we’ve gathered project credentials in various industries.
We’ll pinpoint best practices and will help you uncover emerging trends.
Some of the industries we’ve supported are listed below.

Our advanced analytics solutions and customer decision making insights help automotive companies stay ahead of competition and increase profitability.

Customer 1st can help you estimate and forecast demand across product segments and markets, analyze product lifecycle, and review manufacturing processes.

We have strong expertise in retail, FMCG and luxury goods customer experience, brand and communication intelligence. We paint a holistic picture of the customer journey and help build customer engagement programs.

Customer 1st will help you understand the dynamics of the consumer electronics market. Acquire in-depth knowledge of the usage and attitude of consumers, the drivers of brand equity and choice of marketing communication strategy.

Customer 1st will design and manage your patient experience program and help you understand the dynamics of drugs, healthcare equipment & services and impactful government regulations which affect your business.

Customer 1st has an extensive track record in working with construction & lighting industry leaders. We offer strategic consulting services in modeling disruptive technologies and disruptive events, market forecasting, and competitor profiling.

Passenger & Visitor opinion is one of the most valuable KPIs for the travel, leisure & hospitality industry. We provide thorough understanding of consumer loyalty and strategic growth through studying word-of-mouth promotion and its major drivers.

We model events of major political, economic and social importance, analyze the impact of policies on social groups and analyze regulatory frameworks. We also identify key opinion leaders and their influence on different social groups, plus we analyze customer experience in government services.

ABOUT US

 

Federico Trovato

Federico Trovato

Managing Partner - Jeddah

+966 504102006
federico.trovato@bkcustomer1st.com

Daniele Rozzoni

Daniele Rozzoni

Partner - Milano

+39 02 45498200
+39 335 7374163
daniele.rozzoni@bkcustomer1st.com

Claudio Tanzi

Claudio Tanzi

Office Manager - Roma

+39 06 85301174
+39 334 7598253
claudio.tanzi@bkcustomer1st.com

Evelina Farinacci

Evelina Farinacci

Office Manager - Dubai

+971 (0)4 432 7598
evelina.farinacci@bkcustomer1st.com

 

 

CONTACT

 

Have a question?

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Send us a message through the form below.